Shipping policy

Delivery is available Australia-wide

SHIPPING OPTIONS

Due to the variances of size and weights across our product lines methods of shipping will differ.  Delivery freight is quoted for your location.  We also have a “Pickup” option, where freight is not allocated or charged.  When you choose this option we will contact you with the dimensions and weight of your fully packed goods so that you can arrange your own freight, or we can work out the most economical method available and charge accordingly.  We have access to a number of carriers Nationally, or we are happy for you to arrange your own freight if you prefer.  All goods are dispatched via our Brisbane Warehouse by air or road.

Should pricing given on our website differ substantially we will make contact with you to arrange correct freight.

If your requirements are urgent please let us know under SPECIAL INSTRUCTIONS and we will contact you with options for quicker freight. 

ATL

Authority To Leave.  All our freight will be dispatched with an Authority To Leave instruction to the freight couriers.  If this is not acceptable to you please let us know your requirements using the SPECIAL INSTRUCTIONS space.

STOCK AND NON STOCK ITEMS

We make every effort to ensure the products shown on our website are restocked for on-going sales.  Sometimes things happen and we find that stock is not available.  Should this occur we will contact you immediately so that you can decide if you are able to wait a little longer than expected to receive your order.

Normally orders are filled and dispatched within 24-48 hours. 

CONTACT

Easy contact with us is always possible via our online chat www.ibpallets.com.au , via email sales@ibpallets.com.au or by phone: 07 3399 1288 (ask for support for IB Pallets).  Please reference all details of the transaction when making contact so that we can address your needs quickly and efficiently, so you get your order! J

FEEDBACK

Your feedback is always welcome.  We appreciate your business!